Contact Us

Main Office Contact

Office Hours
Monday 7:00 – 16:00 GMT (we will respond to calls or emails to our team, out of hours as soon as we can)

Friday – 7:00 – 15:00 GMT (we will respond to calls or emails to our team, received out of hours as soon as we can)

Address
Homes Or Houses Ltd
12 Bankside, the watermark, NE11 9SY

Contact
Tel : 0191 414 1744
Email : contact@homesorhouses.co.uk

 

New Enquiries Contact

New Enquiries Contact

 

 

Our Membership

 

         

Who do I Contact?

For Property Sourcing and Updates on Offers Placed – contact@homesorhouses.co.uk

For Property Purchase Progression and All Matters Legal – contact@homesorhouses.co.uk

For Building Insurance and Power of Attorney – contact@homesorhouses.co.uk

For Refurbishment, Maintenance, and General Property Condition Questions – contact@homesorhouses.co.uk

FOR PROPERTY SOURCING AND UPDATES ON OFFERS PLACED
FOR PROPERTY PURCHASE PROGRESSION AND ALL MATTERS LEGAL
FOR BUILDINGS INSURANCE, MANAGEMENT AGREEMENTS AND POWER OF ATTORNEY
FOR LETTINGS OR VACANT PROPERTY UPDATES
FOR REFURBISHMENT, MAINTENANCE AND GENERAL PROPERTY CONDITION QUESTIONS
FOR STATEMENTS, RENT, PROPERTY CHARGES AND FEES OR INVOICES
FOR TAXATION, NON RESIDENT LANDLORD,SELF ASSESSMENT AND CGT QUESTIONS

 

Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who
    dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied with the last stage of the of the in-house complaints procedure (or more than 8 weeks has elapsed since the complaint was first
    made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury, Wiltshire, SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints’ procedure, before being submitted for an independent review.