Contact Us

SUPPLY EMERGENCY CONTACT

Please note if your issue is regarding a supply to your property (Water, Gas Or Electricity) or lack there of, contact one of the following relevant numbers.

National Grid Power Grid (Powercuts) North East Only – 0800 668 877
Northern Gas Networks (Gas Leaks) North East Only – 0800 111 999
Northumbrian Water (No Water Supply Or Sewerage Problems) – 0845 717 1100

Email repair@homesorhouses.co.uk

Or

For Emergencies outside of office hours call – 07793 050 130

FOR PROPERTY SOURCING AND UPDATES ON OFFERS PLACED
FOR PROPERTY PURCHASE PROGRESSION AND ALL MATTERS LEGAL
FOR BUILDINGS INSURANCE, MANAGEMENT AGREEMENTS AND POWER OF ATTORNEY
FOR LETTINGS OR VACANT PROPERTY UPDATES
FOR REFURBISHMENT, MAINTENANCE AND GENERAL PROPERTY CONDITION QUESTIONS
FOR STATEMENTS, RENT, PROPERTY CHARGES AND FEES OR INVOICES
FOR TAXATION, NON RESIDENT LANDLORD,SELF ASSESSMENT AND CGT QUESTIONS

Main Office Contact

Office Hours
Monday to Friday – 8:30 – 16:30 GMT (we will respond to emails out of hours as soon as we can)
Available Live Chat 24 hours a day, 7 days a week

Address
Homes Or Houses Ltd
Metropolitan House, Long Rigg Rd,
Swalwell, Gateshead, NE16 3AS

Contact
Tel : 0191 414 1744
Email : contact@homesorhouses.co.uk

New Enquiries Contact

New Enquiries Contact

Metropolitan House, Long Rigg Rd, Swalwell, Gateshead NE16 3AS, UK

Our Membership

Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who
    dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied with the last stage of the of the in-house complaints procedure (or more than 8 weeks has elapsed since the complaint was first
    made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury, Wiltshire, SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints’ procedure, before being submitted for an independent review.